| | PROBLEMS OF MODERN ECONOMICS, N 3 (31), 2009 | | ECONOMICS AND MANAGEMENT IN THE SPHERE OF SERVICES | | Lashkova E. A. аспирант кафедры маркетинга Санкт-Петербургского государственного университета экономики и финансов
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| The article discusses the main principles of the system approach to management. Based on the case of a dentist clinic, the author illustrates the scheme of business-process of interaction between the organization and the client, singles out the key factors of success, presents the system of indices for evaluation of the clinic’s work | Key words: business-process, business-structure, key factors of success, system approach, process approach | |
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