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PROBLEMS OF MODERN ECONOMICS, N 1 (33), 2010
ISSUES OF SCIENCE AND EDUCATION
Parfentjeva O. V.
Dean for Education, Siberian Academy of Economy and Management PhD (Economics)

Process approach as a basis for self-examination of an educational institution (Russia, Irkutsk)
The article discusses self-examination of an educational institution of high professional education on the basis of process approach; describes how this approach may be applied; defines “the type of activity,” “the owner of the process,” and process results. The author analyzes results of students testing and offers several variants of managerial decisions that can satisfy consumers at the conclusion of the process
Key words: management in the sphere of services, business-process, self-examination of an educational institution



Литература
1. ГОСТ Р ИСО 9001–2001. Системы менеджмента качества. Требования. — М.: Изд-во стандартов, 2001. — 21 с.
2. Государственная аккредитация учреждений высшего, среднего и дополнительного профессионального образования в 2007 году: аналитический отчет. — М.: Национальное аккредитационное агентство в сфере образования, 2008. — 260 с.
3. Комплексная оценка высших учебных заведений: Учебное пособие / В.Г. Наводнов, Е.Н. Геворкян, Г.Н. Мотова, М.В. Петропавловский. — М.: Центр государственной аккредитации, 2003. — 176 с.

Article in russian

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