| | PROBLEMS OF MODERN ECONOMICS, N 2 (38), 2011 | | ECONOMICS AND MANAGEMENT IN THE SPHERE OF SERVICES | | Rybkin E. V. PhD student, Chair of Management of Customs and Insurance Service, St. Petersburg State Institute of Service and Economy
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| The article presents a classification of indices of service quality on transportation services object with the calculation of their integrated index. This classification that includes both general and particular indices of service quality may be helpful in multi-variant calculation of investment projects effectiveness | Key words: service quality indices, transportation services, the system of indices of service quality, transportation services object | |
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