| | PROBLEMS OF MODERN ECONOMICS, N 1 (57), 2016 | | ECONOMICS AND MANAGEMENT IN THE SPHERE OF SERVICES | | Smirnova V. V. PhD student, M.A. Bonch-Bruevich St. Petersburg State University of Telecommunications
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| The article analyzes the competitive milieu in retail trade, discusses the main approaches to maintaining the quality of goods and services in trade enterprises, and focuses on the reasons for the lack of certificates of quality management in retail trade enterprises | Key words: retail trade, competitive milieu, certification of the quality management system | Pages: 179 - 181 |
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