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PROBLEMS OF MODERN ECONOMICS, N 2 (46), 2013
ECONOMICS AND MANAGEMENT IN THE SPHERE OF SERVICES
Dvortsova U. N.
PhD student, Chair of Management and Planning of Socio-Economic Processes, St. Petersburg State University of Economics

Organizations in the sphere of services: strategic directions in the development of the infrastructure (Russia, St. Petersburg)
The article discusses the strategies in development of infrastructure as applied to organizations in the sphere of services; special attention is paid to the use of the balanced system of indices. The author analyzes the components of the system proposed, and defines strategies and indices relevant for their implementation
Key words: infrastructure, balanced system of indices, strategies of infrastructural servicing, indices of infrastructural servicing, sphere of services
Pages: 276 - 279



Литература
1. Каплан Р., Нортон Д. Сбалансированная система показателей. От стратегии к действию. - 2-е изд., испр. и доп. ; пер. с англ. - М. : ЗАО «Олимп-Бизнес», 2005. - 320 с.
2. Иванов Н.Н. Управление инфраструктурными и сервисными услугами : учебное пособие. - СПб. : Изд-во СПбГУЭФ, 2007. - 60 с.
3. Коттс Д. Управление инфраструктурой организации /Пер. с англ. - М. : ОАО «Типография «НОВОСТИ», 2001. - 597 с.

Article in russian

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