| | PROBLEMS OF MODERN ECONOMICS, N 2 (54), 2015 | | ECONOMICS AND MANAGEMENT IN THE SPHERE OF SERVICES | | Demakova E. A. Assistant Professor, Chair of Commodity Research and Expertise of Non-alimentary Goods, Siberian Federal University (Krasnoyarsk), PhD (Technology) Chaplina A. N. Head of the Department of Management Institute of Trade and Economics,Siberian Federal University, PhD (Economics), Professor Zaichenko E. A. Assistant Professor, Chair of Commodity Research and Expertise of Non-alimentary Goods, Siberian Federal University (Krasnoyarsk), PhD (Economics)
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| The article develops criteria and indices of quality of services in the public sector, and systematizes ways of their improvement. Socially significant quality is seen as a special category that integrates the interests of clients (investors) and organizations, rendering services in the public sector. The author offers a nomenclature of criteria and determinants of the quality of public sector services | Key words: public sector services, quality of a service, criteria and indices of quality | Pages: 299 - 303 |
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