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Kuchumov A. V.
Assistant professor, Chair of economics and management in the sphere of services, St. Petersburg State University of Economics, PhD (Economics)
Pecheritsa E. V.
Assistant professor, Chair of economics and management in the sphere of services, St. Petersburg State University of Economics, PhD (Economics)
Voloshinova M. V.
Assistant professor, Chair of economics and management in the sphere of services, St. Petersburg State University of Economics, PhD (Economics)

The problem of interaction between the subjects and the objects of management in the process of implementation of social robots in the sphere of services (Russia, St. Petersburg)
The article is discussing the possibilities of implementing social robots at the enterprises in the sphere of services and analyzes current scholarly literature focusing on the understanding of intentions and expectations on the part of users dealing with robotics technologies. The bulk of the present-day research emphasize the fact that the use of social robots in the sphere of services lead to the mutual creation of consumer value between robots and other subjects of interaction such as pensioners, children, people with lower mobility, etc. With that, the potential risk of mutual destruction of consumer value is largely ignored.
Key words: sphere of services, robotics, social robots, emotional intelligence, empathy, competence
Pages: 164 - 168

15.08.2022 .

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