|PROBLEMS OF MODERN ECONOMICS, N 2 (86), 2023|
|ECONOMICS AND MANAGEMENT IN THE SPHERE OF SERVICES|
|Malinin A. M.|
Head of the Chair of Regional Economics and Land Use, St. Petersburg State University of Economics, PhD (Economics), Professor
Belova T. M.
Assistant Professor, Chair of Economics and Management, A.S. Pushkin Leningrad State University, PhD (Economics)
Kostrjukova O. N.
Head of the Chair of Service and Congress Exhibition Industry, St. Petersburg State University of Economics, PhD (Economics)
|The article discusses the nature of a service from the perspective of its dual nature, the process of service rendering with regard to the two-component superposition of the tangible and the intangible, and the realization of consumer risks involved in the process of service rendering.|
|Key words: service, intangibility of a service, dual nature of a service, components of the process, tangible component, intangible component, consumer risks|
| Pages: 178 - 180|